Cancellation Policies

WildMex offers the best quality surf tours and activities in Punta Mita and Sayulita! In order to accommodate each of our guests, all of our excursions are exclusive, requiring previous reservation.

 

ACTIVITIES: SURF / SUP / MTB / HIKE / BOAT TOUR *Restrictions Apply on Holidays
  • 24 hours or more notice – full refund.
  • Less than 24 hours notice (last-minute cancellations) –70% adventure-credit or 50% refund.
  • No-show, or late arrival – No refund. 50% adventure-credit.
  • Boat or snorkeling activities have no refund or credit for any reason.

*Restrictions: During Christmas, New Years (Dec 22- Jan 6 th), Holy Week and Easter due to our high demand:

    • 48 hours or more notice – full refund.
    • Less than 48 hours, as well as a no-show, and late arrival – No refund.

 

SURF CAMP WITH ACCOMMODATION
  • 90 days notice –50% refund on accommodation and full refund on Surf Lessons.
  • Less than 90 days notice (last-minute cancellations) – no refund, Full credit on Surfing portion of Camp.

            NOTE: Once your surf camp started, surf lesson reschedule require:

    • 24 hours or more notice – reschedule date or time.
    • Less than 24 hours, as well as no-show and late arrival – lesson lost.

 

SHUTTLE SERVICE
  • Guests are responsible for meeting at WildMex Punta Mita at the agreed time to go back to their original meeting point at Sayulita.
  • If you’re not on time at the agreed time or location, it will be your own responsibility to make your way back to Sayulita.

 

WEATHER CONDITIONS

If Wildmex considers necessary to reschedule our services due to bad Weather Conditions, you can;

  • Choose a different time on the same day.
  • Choose a different day.
  • 70% refund.

In the rare case WildMex, with 20+ years of experience, has to cancel your activity due to precluding Weather Conditions you will get:

  • Full refund.