Cancellation Policies

WildMex offers the most popular surf tours and activities in Punta Mita and Sayulita! In order to accommodate each of our guests, all of our excursions are exclusive, reservations-only adventures.

 

ACTIVITIES: SURF / SUP / BIKE / HIKE / BOAT
  • More than 24 hours notice – full refund. *Restrictions Apply on Holidays
  • 12-24 hours notice (last-minute cancellations) – 50% adventure-credit or refund
  • Less than 12 hours, as well as a no-show, and late arrival – 50% adventure-credit. No refund
  • Boat or snorkeling activities have no refund or credit for any reason.

              *Restrictions: During Christmas, New Years, Spring Break and Summer Break due to our high demand:

    • More than 48 hours notice – full refund
    • 48 hours or less, as well as a no-show, and late arrival – no refund or adventure-credit

 

SURF CAMP WITH ACCOMMODATION
  • 30-60 days notice – 50% refund.
  • Less than 30 days notice (last-minute cancellations) – no refund.

            NOTE: Once your surf camp started, surf lesson reschedule require:

    • 24 hours or more notice – reschedule date or time
    • Less than 12 hours, as well as no show and late arrival – lesson lost

 

SHUTTLE SERVICE
  • Guests are responsible for meeting at WildMex Punta Mita at the agreed time to go back to their original meeting point (at Sayulita, or San Pancho)
  • If you’re not on time at the agreed time or location, it will be your own responsibility to make your way back to Sayulita

 

WEATHER CONDITIONS

In the rare case WildMex has to cancel your activity due to precluding Weather Conditions you can:

  • Change date
  • Choose a different adventure *Restrictions Apply
  • 50% refund

          *Same or minor price; any increase will be charged. Subject to availability