Cancellation Policies

WildMex offers top-quality surf tours and activities in Punta Mita and Sayulita. To accommodate everyone, our excursions require advance reservations.

Activities: Surf / SUP / MTB / Hike / Boat Tour

  • 24+ hours notice — full refund. *Restrictions apply on holidays.
  • Day prior (before 7:00 pm) — 70% adventure credit or 50% refund.
  • No-show or late arrival — no refund.
  • Date change with < 12 hours notice — 30% fee.
  • Boat / snorkeling tours — no refunds or credits for any reason.
High Season Restrictions (Christmas & New Year: Dec 22–Jan 6, Holy Week & Easter):
  • 48+ hours notice — full refund.
  • < 48 hours, no-show or late arrival — no refund.

Surf Camp with Accommodation

  • 90+ days notice — 50% refund on accommodation and full refund on surf lessons.
  • < 90 days notice — no refund on accommodation; full credit on the surfing portion.
Once the Surf Camp has started:
  • 24+ hours before a coaching session — reschedule date or time.
  • < 24 hours, no-show or late arrival — lesson is forfeited.
  • Accommodation settings can’t be changed or canceled after the camp begins.

Shuttle Service

  • Guests must meet at WildMex Punta Mita at the agreed time to return to the original meeting point in Sayulita.
  • If you’re not on time, return transportation is your responsibility and expense.

Weather Conditions

If WildMex deems it necessary to reschedule due to weather, you may:

  • Choose a different time the same day,
  • Choose a different day, or
  • Receive a 70% refund.

In the rare case WildMex cancels due to prohibitive weather, you’ll receive a full refund.

Rental Damage Disclosure Agreement

WildMex Adventures offers an optional damage insurance fee to cover repair expenses if a surfboard, SUP board, paddle, boogie board, or bike is damaged while in your possession.

Damage Insurance Covers:

  • All dings, broken fin boxes, lost fins, and broken leashes.
  • Any damage to bikes. Flat tires are considered normal wear and are not covered.

Insurance Does Not Cover:

  • Broken, lost, or stolen items of any kind.

The full-coverage insurance is optional and for accidental damage only. It does not cover breakage, loss, or theft while the item is in your possession. If multiple damages occur repeatedly, WildMex Adventures reserves the right to charge an additional fee.

If you decline the insurance, you accept financial responsibility for the safety and condition of the equipment while in your possession, agreeing to pay for any damages incurred during the rental period and for broken or lost parts at U.S. retail pricing.

Damage Repair Costs

  • Small ding (≤ 1")$10 USD
  • Medium ding (1–3")$20 USD
  • Large ding (≥ 4")$30 USD
  • Side/Short fin$15 USD
  • Longboard middle fin$35 USD
  • Thruster/Quad fin box$35 USD
  • Longboard fin box$50 USD

Broken, Lost, or Stolen — Cost Range

  • Boogie board$75 USD
  • Standard surfboard$400 USD
  • Performance surfboard$550 USD
  • High-performance surfboard$650 USD
  • Mountain bike$2,500 USD
  • Road bike$1,000 USD
  • Cruiser bike$300 USD